Hardware

Interoral Cameras

• Adjust Sopro Camera Brightness
• Reseating Sopro IOC
• Junction HDMI Extenders (View Images on TV)
• Fuzzy IOC Display

Phones

• Troubleshooting Plantronics CO53 Headset

Credit Card Reader

• Troubleshooting the Park Bank Check Scanner
• Credit Card Reader not Functioning

Pano

• Troubleshooting Pano Hardware

X-Ray Sensors

• Troubleshooting Instrumentarium SnapShot Sensor
• Troubleshooting Schick Sensors

Network

Cisco

• Connecting to FCDG VPN

Printers

Printer Functionality

• Brother Printer Toner Reset
• Using Secure Print on HQ-MFP

Software

MiPACS 4

• MiPACS 4: Saving Images
• MiPACS Version 4 Guide: Activating Sensor

Edge Cloud

• Setup Credit Card Reader in Ortho2 Edge Cloud

PasswordState

• Working with Passwords in PasswordState
• Searching in Password Vault Manager

Misc. Dental Software

• Change Payment Type in Dentrix Causing Dentrix to Freeze/Crash
• Export CBCT Scan to InVivo Viewer File
• Clear RDS Credentials
• X-Charge Won't Print Reports
• Export CBCT Scan to Stand Alone Viewer

Web Browsers

• Change Default Web Browser

K7

• K7 Not connecting
• Connect K7 Viewer to remote database

Dentrix

• ★ Dentrix Ascend Image Aquisition Agent
• Acquisition Agent Not Showing as Running in Chrome
• Exporting Images From Dentrix Ascend
• Viewing CBCT Images in External Software
• Dentrix Ascend Hardware
• Unsupported File Type in Document Center

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Epson Scanner

• Epson Scanner Software Settings

MiPACS

• Export Images from MiPACS
• Copy Unsaved MiPACS Images from Temp Directory
• Missing Toolbars in MiPACS

Ortho2 ViewPoint

• Change Camera Picture Quality
• Reporting Ortho2 Errors to FCDG IT Department
• X-Charge Troubleshooting
• Change Ortho2 Password
• SmartCeph Prompts User with Error Message
• Setting up Database Connection in OrthoNet

Laserfiche

• LaserFiche Web Portal
• Laserfiche Scanner Setup (Version 9)

Microsoft Office

• ★ How To: Accessing Shared Calendars in Outlook
• Update Microsoft Office o365 Applications
• Send Email as Attachment
• Unable to Expand Email Group in Outlook
• View Another Mailbox in the Outlook Web App
• Adding Accounts in Outlook 2013

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Error Messages

• MiPACS Microsoft ODBC Driver Manager Data Source Name Not Found Error
• MiPACS Microsoft ODBC SQL Login Failed Error
• MiPACS Port 1000 Already In Use Error
• X-Charge Not Connecting to Server

General

Web Portals

• Exporting Images to Oral Arts

Internet Portals

• Paylocity Password Reset
• Clear Web Browser Cache
• Sending & Receiving Faxes from MyFax Online

Exchange Online (o365)

• Registering Your Multi Factor Device
• Configure Mutli Factor Authentication for o365
• Pearl Check-Out Directions - O365 Webmail
• Pearl Check-Out Directions - Microsoft Outlook

FAQ

• ★ Ascend Website Reset - Google Hard Reload
• Recover Files using Previous Versions
• Clear Printer Queue
• Server Connection Disconnects
• Changing Voicemail Passcode
• Company Drive Share

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