Challenge
After update to Version 11, when changing some patients payment types Dentrix will lockup and crash.
NOTE: This is resolved in the next patch.
Cause
A mismatch in information in Dentrix and the Dentrix Database causes this.
Solution
Option 1:
1. From the Ledger hit Guarantor Notes
2. Copy and paste to a text editor such as notepad
3. Clear it
4. Click Ok
5. Keep clearing until it turns gray
6. Then change the payment type
7. Put notes back
Option 2:
1. If multiple family members
2. Change the HoH
3. Change Billing type
4. Change back to previous HoH
More Information
If none of these work. Reach out to Dentrix.
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